Terms & Conditions

Last updated: June 2026

1. Introduction

These Terms and Conditions govern your use of the CSBuddyPro website at csbuddypro.com and the CSBuddyPro open-source software platform. By accessing this website or using the CSBuddyPro software, you agree to be bound by these terms.

CSBuddyPro is an open-source Customer Success platform developed and maintained by Manoj Mahendran. These terms apply to all visitors to csbuddypro.com and all users of the CSBuddyPro software, whether accessed through a self-hosted installation or a hosted beta environment.

If you do not agree to these terms, please do not use this website or the software.

2. About the Software

CSBuddyPro is an open-source software platform distributed under the GNU Affero General Public License v3 (AGPL v3). The source code is publicly available on GitHub and is governed by the terms of that license.

The software is currently in public beta. This means it is actively being developed and tested. Features may change, be added, or be removed without prior notice. The platform is provided as-is at this stage of development.

3. GNU Affero General Public License v3 (AGPL v3)

The CSBuddyPro software is released under the GNU Affero General Public License v3 (AGPL v3). Under this license, you are free to:

  • Use the software for personal, internal business, or commercial purposes
  • Copy, modify, and distribute the software
  • Deploy the software on your own infrastructure

The AGPL v3 license includes the following key conditions:

  • Source disclosure: If you modify CSBuddyPro and deploy it as a network-accessible service, you must make the complete corresponding source code of your modified version publicly available under the same AGPL v3 license
  • License retention: All copies and distributions must include the original AGPL v3 license notice and copyright attribution
  • No additional restrictions: You may not impose additional legal restrictions on recipients beyond those already contained in the AGPL v3 license

The AGPL v3 license is specifically designed for software that runs over a network. It ensures that modifications made to CSBuddyPro remain open and available to the community, even when the modified version is deployed as a hosted service.

The full license text is available in the LICENSE file in the CSBuddyPro GitHub repository and at gnu.org/licenses/agpl-3.0.html.

4. Beta Status and Disclaimer

CSBuddyPro is currently in public beta. By using the platform during this period, you acknowledge and accept the following:

  • The software is under active development and may contain bugs, errors, or incomplete features
  • Features and functionality may change between versions without prior notice
  • The platform is not yet recommended for production use in mission-critical environments
  • Data loss, unexpected behaviour, or service interruption may occur during the beta period
  • We make no guarantees about uptime, reliability, or data integrity during beta

You use the beta software at your own risk. We strongly recommend maintaining your own backups of any data entered into the platform.

5. Self-Hosted Installations

CSBuddyPro is designed to be deployed and operated on your own infrastructure. When you self-host CSBuddyPro:

  • You are solely responsible for the security, maintenance, and configuration of your installation
  • You are responsible for the security of your server, database, and network environment
  • You are responsible for keeping the software updated to the latest version
  • You are responsible for all data stored within your installation, including customer records, user accounts, and any personally identifiable information
  • CSBuddyPro and its developer have no access to your self-hosted installation and bear no responsibility for data loss, breaches, or incidents arising from your deployment

We recommend following standard security practices including using strong passwords, enabling HTTPS, keeping dependencies updated, and restricting access to your server environment.

6. Hosted Beta Access

Where CSBuddyPro provides access to a hosted beta environment at our discretion:

  • Access is granted on a case-by-case basis following a beta access request
  • Hosted beta access may be withdrawn or modified at any time without notice
  • You should not store sensitive, confidential, or production customer data in a hosted beta environment
  • We make no guarantees about the availability, continuity, or data retention of the hosted beta environment
  • The hosted beta is provided solely for evaluation and testing purposes

7. Acceptable Use

By using CSBuddyPro, whether self-hosted or through a hosted beta environment, you agree not to:

  • Use the software for any unlawful purpose or in violation of any applicable laws or regulations
  • Attempt to reverse-engineer, decompile, or tamper with any hosted version of the software beyond what is permitted by the AGPL v3 License
  • Use the platform to store, process, or transmit data in violation of applicable data protection laws
  • Attempt to gain unauthorised access to any systems, servers, or accounts
  • Deploy a modified version of CSBuddyPro as a network service without making the corresponding modified source code publicly available, as required by the AGPL v3 License
  • Use the platform in a way that could damage, overload, or impair its functionality

8. Intellectual Property

The CSBuddyPro name, logo, and website content are the property of Manoj Mahendran. The software source code is open-source and governed by the GNU Affero General Public License v3 as described in Section 3.

You may not use the CSBuddyPro name, logo, or branding to imply endorsement, affiliation, or official association with CSBuddyPro without prior written permission.

9. Third-Party Links and Integrations

This website and the CSBuddyPro platform may contain links to third-party websites, tools, or services such as GitHub, Render, or Railway. These links are provided for convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them. Accessing third-party sites is at your own risk and subject to their own terms and policies.

10. Limitation of Liability

To the maximum extent permitted by applicable law, CSBuddyPro and its developer shall not be liable for:

  • Any loss of data, revenue, profits, or business arising from use of the software
  • Any indirect, incidental, special, or consequential damages arising from use or inability to use the platform
  • Any damage resulting from security incidents, bugs, errors, or interruptions in the beta software
  • Any issues arising from your self-hosted deployment, including misconfiguration, data loss, or security breaches
  • Any consequences arising from your failure to comply with the AGPL v3 License terms when using or distributing the software

The software is provided “as is” and “as available” without warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Indemnification

You agree to indemnify and hold harmless CSBuddyPro and its developer from and against any claims, losses, damages, liabilities, costs, or expenses arising from your use of the software, your self-hosted deployment, your violation of these terms, your violation of the AGPL v3 License, or your violation of any applicable laws or third-party rights.

12. Privacy

Your use of this website is also governed by our Privacy Policy, available at csbuddypro.com/privacy. The Privacy Policy is incorporated into these Terms and Conditions by reference.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the website or software after changes are posted constitutes acceptance of the revised terms.

For significant changes, we will aim to provide notice through the website or the GitHub repository.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of CSBuddyPro shall be subject to the exclusive jurisdiction of the courts of India.

15. Contact

If you have any questions about these Terms and Conditions or the AGPL v3 License as it applies to CSBuddyPro, please contact us:

Email: feedback@csbuddypro.com
Website: csbuddypro.com

We aim to respond to all enquiries within 7 business days.

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