Last updated: June 2026
1. Introduction
Welcome to CSBuddyPro. This Privacy Policy explains how information is collected, used, and handled when you visit csbuddypro.com or interact with any forms on this website.
CSBuddyPro is an open-source, self-hosted Customer Success platform. This policy covers the csbuddypro.com website only. It does not cover data you enter into a self-hosted installation of CSBuddyPro, which runs entirely on your own infrastructure.
By using this website, you agree to the practices described in this policy.
2. Information We Collect
We only collect information when you voluntarily provide it through one of the following forms on this website:
Beta Access Request Form
When you submit a beta access request, we collect your full name, work email address, company name, job role, company size, intended use case, and any additional information you choose to share in the open-text fields.
Feedback Form
When you submit product feedback, we collect your name, email address, feedback content, the module or feature your feedback relates to, and your optional rating and follow-up preference.
Contact Form
When you use the contact form, we collect your name, email address, the subject of your message, and your message content.
We do not collect any information passively beyond standard website analytics described in Section 5.
3. How We Use Your Information
Information you submit through website forms is used only for the following purposes:
- To review and respond to beta access requests
- To follow up on feedback submissions when you have indicated you are open to contact
- To respond to contact form enquiries
- To send updates about CSBuddyPro development if you have explicitly opted in
- To improve the product based on aggregated, non-identifiable feedback trends
We do not use your information for advertising, remarketing, or any automated profiling. We do not sell, rent, or share your personal information with third parties for commercial purposes.
4. How We Store Your Information
Form submissions are stored securely within our form management system and accessible only to the CSBuddyPro team. We retain your information only as long as it is needed to fulfil the purpose for which it was collected.
If you would like your information removed at any time, please contact us at feedback@csbuddypro.com and we will delete your submission records within 7 business days.
5. Website Analytics
This website may use basic, privacy-respecting analytics to understand how visitors interact with the site. This may include pages visited, time on page, and referral source. No personally identifiable information is collected through analytics. No advertising or cross-site tracking cookies are used.
6. Cookies
This website uses only functional cookies necessary for the website to operate correctly. We do not use advertising cookies, tracking pixels, or third-party marketing cookies.
If you use a contact or signup form on this website, a session cookie may be set temporarily to support form submission. This cookie does not persist after your session ends.
7. Self-Hosted CSBuddyPro Installations
CSBuddyPro is an open-source platform designed to be self-hosted on your own infrastructure. When you deploy CSBuddyPro on your own server or cloud account, all data entered into the platform — including customer records, health scores, onboarding milestones, tasks, notes, and ticket information — is stored entirely within your own database.
CSBuddyPro does not collect, access, transmit, or store any data from self-hosted installations. We have no visibility into your installation, your configuration, or your customer data. You are solely responsible for the privacy and security of data within your self-hosted deployment.
8. Third-Party Services
This website is hosted on a third-party hosting provider. Standard server logs may be maintained by the hosting provider as part of normal operations. We do not control the hosting provider’s data practices and recommend reviewing their privacy policy separately.
No third-party advertising, social media tracking, or data broker integrations are used on this website.
9. Your Rights
Depending on your location, you may have rights under applicable data protection laws including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for any communication you opted into
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at feedback@csbuddypro.com. We will respond within 7 business days.
10. Children’s Privacy
CSBuddyPro is a professional business tool intended for use by adults in a workplace context. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted information through this website, please contact us at feedback@csbuddypro.com and we will remove it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time as the website or product evolves. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
Continued use of the website after changes are posted constitutes acceptance of the updated policy.
12. Contact
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
Email: feedback@csbuddypro.com
Website: csbuddypro.com
We aim to respond to all privacy-related enquiries within 7 business days.